Résumé

PEGASYSTEMS

Digital Product Manager 2018-present

  • Provide clear product direction and alignment with development and content teams.
  • Work with design and creative leads to produce UX and IA solutions.
  • Conduct competitive analysis and research on best practice, track site performance via data and user feedback.
  • Identify objectives to support the overall mission and vision of the website.
  • Prioritize the backlog to balance business priorities, user needs, and creative solutions.
  • Work closely with stakeholders to understand and communicate the diverse needs of the organization.
  • Document use cases and job stories, test and coordinate Sprint deployments for new features.
  • Balance and support empathy for user with needs of business stakeholders.

Digital Content Strategist, 2015-2018

  • Support and lead strategy, creation, and management of content for the Pega Community. 
  • Utilize data and trends to forecast user needs and enhance digital experience.
  • Collaborate with UX, development, writers, designers, and video producers in order to drive holistic vision of the site.
  •  Served as lead for major site redesign and migration.
  • Manage team’s development backlog, sprint and release planning, ticket triaging and testing (Jira).

VARIOUS PUBLICATIONS

Contributing Writer, 2007 -present

  • Pitch and research timely stories to various publications.
  • Interview sources, fact check, transcribe interviews, and make revisions based on editorial feedback.
  • Have been published in Marie Claire, Vanity Fair, StarTrek.com, Bustle, Paste, Real Simple, Women’s Health, and more.

 

CENGAGE LEARNING

Intellectual Property Project Manager,  Music, Fine Arts, and Foreign Languages 2013-2015

  • Managed licensing and delivery of assets for up to 70 media projects per copyright year.
  • Assisted in content development for products, collaborated with stakeholders, tracked budget and schedule, monitored acquisition process, facilitated with artist relations.
  • Lead management meetings, updated departmental processes for streamlined production, monitored media quality.

VITALSOURCE

Associate Producer 2009-2013

  • Managed production and execution of digital learning projects for clients such as Weekly Reader, McGraw-Hill, National Geographic, and Highlights Magazine.
  • Directed recording sessions, engineered and edited audio, edited video, updated XML and CSS for weekly changes..
  • Managed upgrade of Weekly Reader 2.0 product launch, including scope and management of design and development.
  • Managed assistants, directed and scheduled talent, negotiated contracts and casting.

FIRST ACT

Audio and Music Licensing Associate, 2011- 2012 

EDUCATION

Harvard University, Harvard Extension School, Cambridge, MA (Graduate Certificate)

Learning Design and Technology, May 2021

Emerson​ ​College,​ ​Boston,​ ​MA​ ​(BA​ ​2009;​ ​3​.8​ ​GPA)

Media Production, Music

  • Additional courses through ProArts Consortium & Berklee College of Music.
  • Senior project: Film Score Semiotics

Berkman​ ​Center​ ​for​ ​Internet​ ​&​ ​Society​ ​at​ ​Harvard​ ​University Copyrightx, 2015

Scrum​ ​Master​ 101​ ​Course 2016

VOLUNTEER EXPERIENCE

  • Pine Street Inn: women’s toiletries drive
  • AIDS Action Committee: raised $2,000 as single participant in 2019 and 2021
  • BookPALS (SAG Foundation) at Massachusetts General Hospital Pediatrics, 2014-2016

AWARDS

  • Pegasystems: Board of Directors Grant, 2018 and 2019
  • Pegasystems: Global Customer Service appreciation award, 2016
  • Vitalsource: MITX Awards 2010
  • Emerson College: Gold Key Honors Society
  • Emerson College: Three year recipient of Hal & Tillie Mady Scholarship 
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