Résumé

PEGASYSTEMS

Manager, Digital Experience 2023-present

  • Managing a wonderful team of product and app owners, in addition to working closely with our design and development core team, to drive the strategy and vision for Pega’s digital learning and engagement experiences

Digital Product Manager 2018-2022

  • Achievements and impact
    • Lead Pega’s cross-site strategy to implement a consistent GenAI user experience
    • Aligned 20+ site and application owners as a unified partnership to collaborate and support an effective digital experience throughout the client journey
    • Implemented new search platform and achieved better than average click through rate
    • Strategized, project managed, tested, and promoted new content hub experience for dynamically surfaced, fresh content

    Management

    • Managed or supported multiple Drupal site migrations 
    • Provided consultation with content strategist to steer digital strategy
    • Communicated expectations and priorities for development and design teams
    • Reviewed data and feedback to inform decisions for business and digital experience
    • Prioritized backlog with Scrum Master, document use cases and job stories, UAT 

Digital Content Strategist, 2015-2018

  • Support and lead strategy, creation, and management of content for the Pega Community. 
  • Utilize data and trends to forecast user needs and enhance digital experience.
  • Collaborate with UX, development, writers, designers, and video producers in order to drive holistic vision of the site.
  •  Served as lead for major site redesign and migration.
  • Manage team’s development backlog, sprint and release planning, ticket triaging and testing (Jira).

VARIOUS PUBLICATIONS

Contributing Writer, 2007 -present

  • Pitch and research timely stories to various publications.
  • Interview sources, fact check, transcribe interviews, and make revisions based on editorial feedback.
  • Have been published in Marie Claire, Vanity Fair, StarTrek.com, Bustle, Paste, Real Simple, Women’s Health, and more.

 

CENGAGE LEARNING

Intellectual Property Project Manager,  Music, Fine Arts, and Foreign Languages 2013-2015

  • Managed licensing and delivery of assets for up to 70 media projects per copyright year.
  • Assisted in content development for products, collaborated with stakeholders, tracked budget and schedule, monitored acquisition process, facilitated with artist relations.
  • Lead management meetings, updated departmental processes for streamlined production, monitored media quality.

VITALSOURCE

Associate Producer 2009-2013

  • Managed production and execution of digital learning projects for clients such as Weekly Reader, McGraw-Hill, National Geographic, and Highlights Magazine.
  • Directed recording sessions, engineered and edited audio, edited video, updated XML and CSS for weekly changes..
  • Managed upgrade of Weekly Reader 2.0 product launch, including scope and management of design and development.
  • Managed assistants, directed and scheduled talent, negotiated contracts and casting.

FIRST ACT

Audio and Music Licensing Associate, 2011- 2012 

EDUCATION

Harvard University, Harvard Extension School, Cambridge, MA (Graduate Certificate)

Learning Design and Technology, May 2021

Emerson​ ​College,​ ​Boston,​ ​MA​ ​(BA​ ​2009;​ ​3​.8​ ​GPA)

Media Production, Music

  • Additional courses through ProArts Consortium & Berklee College of Music.
  • Senior project: Film Score Semiotics

Berkman​ ​Center​ ​for​ ​Internet​ ​&​ ​Society​ ​at​ ​Harvard​ ​University Copyrightx, 2015

Scrum​ ​Master​ 101​ ​Course 2016

VOLUNTEER EXPERIENCE

  • Pine Street Inn: women’s toiletries drive
  • AIDS Action Committee: raised $2,000 as single participant in 2019 and 2021
  • BookPALS (SAG Foundation) at Massachusetts General Hospital Pediatrics, 2014-2016

AWARDS

  • Pegasystems: Board of Directors Grant, 2018 and 2019
  • Pegasystems: Global Customer Service appreciation award, 2016
  • Vitalsource: MITX Awards 2010
  • Emerson College: Gold Key Honors Society
  • Emerson College: Three year recipient of Hal & Tillie Mady Scholarship