Résumé

PEGASYSTEMS

Digital Product Manager 2018-present

Provide clear product direction and alignment with development and content teams.
Work with design and creative leads to produce UX and IA solutions.
Conduct competitive analysis and research on best practice, track site performance via data and user feedback.
Identify objectives to support the overall mission and vision of the website.
Prioritize the backlog to balance business priorities, user needs, and creative solutions.
Work closely with stakeholders to understand and communicate the diverse needs of the organization.
Document use cases and job stories, test and coordinate Sprint deployments for new features.
Balance and support empathy for user with needs of business stakeholders.

Digital Content Strategist, 2015-2018

Support and lead strategy, creation, and management of content for the Pega Community.
Utilize data and trends to forecast user needs and enhance digital experience.
Collaborate with UX, development, writers, designers, and video producers in order to drive holistic vision of the site.
Served as lead for major site redesign and migration.
Manage team’s development backlog, sprint and release planning, ticket triaging and testing (Jira).

VARIOUS PUBLICATIONS

Contributing Writer, 2007 -present

Pitch and research timely stories to various publications.
Interview sources, fact check, transcribe interviews, and make revisions based on editorial feedback.
Have been published in Marie Claire, Vanity Fair, StarTrek.com, Bustle, Paste, Real Simple, Women’s Health, and more.

CENGAGE LEARNING

Intellectual Property Project Manager, Music, Fine Arts, and Foreign Languages 2013-2015

Managed licensing and delivery of assets for up to 70 media projects per copyright year.
Assisted in content development for products, collaborated with stakeholders, tracked budget and schedule, monitored acquisition process, facilitated with artist relations.
Lead management meetings, updated departmental processes for streamlined production, monitored media quality.

VITALSOURCE

Associate Producer 2009-2013

Managed production and execution of digital learning projects for clients such as Weekly Reader, McGraw-Hill, National Geographic, and Highlights Magazine.
Directed recording sessions, engineered and edited audio, edited video, updated XML and CSS for weekly changes..
Managed upgrade of Weekly Reader 2.0 product launch, including scope and management of design and development.
Managed assistants, directed and scheduled talent, negotiated contracts and casting.

FIRST ACT

Audio and Music Licensing Associate, 2011- 2012

EDUCATION

Harvard University, Harvard Extension School, Cambridge, MA (Graduate Certificate)

Learning Design and Technology, May 2021

Emerson College, Boston, MA (BA 2009; 3.8 GPA)

Media Production, Music

Berkman Center for Internet & Society at Harvard University Copyrightx, 2015

Scrum Master 101 Course 2016

VOLUNTEER EXPERIENCE

Pine Street Inn: women’s toiletries drive
AIDS Action Committee: raised $2,000 as single participant in 2019 and 2021
BookPALS (SAG Foundation) at Massachusetts General Hospital Pediatrics, 2014-2016

AWARDS